Shipping and Delivery

Shipping and Delivery

Effective Date: 29, May, 2023

Order Processing:

We strive to process and fulfill orders as quickly as possible. Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. Please ensure that your shipping address and contact information are accurate and complete to avoid any delays or delivery issues.

Shipping Methods:

We offer shipping services through reputable carriers or postal services, depending on the destination and available options at the time of checkout. Shipping methods may include standard shipping, express shipping, or other available options, which will be displayed during the checkout process. The chosen shipping method and associated costs will be indicated before finalizing your order.

Shipping Fees:

Shipping fees are calculated based on various factors, including the shipping destination, package weight, and chosen shipping method. The applicable shipping fees will be displayed during the checkout process.

Estimated Delivery Times:

The estimated delivery times are provided as general guidelines and are not guaranteed.
Delivery times may vary depending on factors beyond our control, such as customs procedures, weather conditions, or carrier delays.
The estimated delivery times are typically as follows:
Domestic Shipping: 2-5 business days
International Shipping: 4-7 business days

Tracking Information:

Once your order is shipped, we will provide you with a tracking number, if available, to track the progress of your shipment. You can use the tracking number provided to check the status of your shipment on the carrier's website or through the provided tracking link.

International Shipping Policy:

Export Duty Responsibility: We handle the export duty for customs clearance in India. It is our responsibility to ensure that all necessary export duties are paid.

Import Duties for Buyer Countries: If the buyer's country requires customs clearance, it is important to provide clear instructions. Additionally, any import duties mandated by the buyer's country must be paid by the buyer. While we can offer guidance on customs clearance, we cannot take responsibility for the process.

Rejection of Imported Medicine: If the buyer's country rejects the importation of medicine, the buyer assumes full responsibility, including any associated return charges.

Return Process and Refunds: If a product is returned, the buyer will be responsible for the return charges. We will refund only the cost of the medicine after these charges have been paid.

Non-Refundable Transit Fees: Please note that transit fees are non-refundable. These fees are paid to our international courier partner at the time of shipping.

Shipment Issues:

In the event of any issues or concerns with your shipment, please contact our customer support team as soon as possible. We will do our best to assist you and resolve any problems.

Order Tracking and Support:

If you have any questions or need assistance with tracking your order or any shipping-related matters, please contact our customer support team at support@ayurmedpro.com. Please provide your order number for faster assistance.